Terms of service

Welcome to Shakuntala Boutique — Grace in Every Drape.

These Terms of Service govern your access to and use of the Shakuntala Boutique website, including browsing our products, placing orders, making payments, and using any other services available through our online store.

Please read these Terms carefully before using our website. By accessing our website or purchasing our products, you agree to comply with these Terms and the policies referenced in this document. If you do not agree with these Terms, please discontinue using our website.

OVERVIEW

This website is operated under the brand name Shakuntala Boutique. Throughout this website, the terms “we,” “us,” “our,” and “Shakuntala Boutique” refer to the business operating this online store.

We offer sarees and other products through our online store, subject to product availability, pricing, shipping conditions, and our published policies.

Our online store may use Shopify or other third-party service providers to support website hosting, order management, payments, and related e-commerce functions. Your use of third-party services may also be subject to their respective terms and policies.

We reserve the right to update, modify, or replace these Terms at any time by publishing the revised version on this page. Please review this page periodically for updates. Your continued use of the website after revised Terms are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

SECTION 1 — ONLINE STORE TERMS

1. By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

2. If you are a minor, you may use our website only with the involvement and appropriate supervision of a parent or legal guardian, as required by applicable law.

3. You agree not to use our products or services for any unlawful or unauthorised purpose.

4. You must not violate any applicable laws or regulations, including laws relating to consumer protection, intellectual property, privacy, and electronic communications.

5. You must not upload, transmit, or distribute viruses, malicious code, or any other material intended to damage or interfere with our website or its systems.

6. We reserve the right to restrict or suspend access to our website where reasonably necessary because of misuse, fraudulent activity, security concerns, or violations of these Terms, subject to applicable law.

SECTION 2 — GENERAL CONDITIONS

1. We reserve the right to refuse or cancel a transaction where there is a legitimate reason, including suspected fraud, unauthorised activity, incorrect pricing, product unavailability, or a breach of these Terms.

2. Information transmitted through the internet may pass through different networks and systems. We take reasonable steps to protect information handled through our website, but no online transmission or storage system can be guaranteed to be completely secure.

3. Payment information is processed through the applicable payment service provider. The handling and protection of payment information are also subject to that provider's security practices and policies.

4. You must not copy, reproduce, resell, exploit, or commercially use any part of our website, services, or content without our prior written permission, except where permitted by law.

5. Section headings are included for convenience and do not affect the interpretation of these Terms.

SECTION 3 — WEBSITE INFORMATION

We make reasonable efforts to ensure that the information on our website is accurate and up to date. However, occasional typographical errors, inaccuracies, or omissions may occur.

1. Product descriptions, prices, photographs, availability, promotional information, and other website content are provided for general informational and shopping purposes.

2. We may update, correct, or remove website content when necessary.

3. Some pages may contain historical information or content that is no longer current.

4. We do not guarantee that all website information will always be complete, accurate, or available without interruption.

5. If an error materially affects an order, we will take reasonable steps to contact the customer and resolve the matter appropriately, subject to applicable law.

Nothing in this section limits any consumer rights available under applicable law.

SECTION 4 — PRODUCT PRICES AND SERVICE MODIFICATIONS

1. Product prices will be displayed on the relevant product pages and are generally shown in Indian Rupees (INR), unless otherwise specified.

2. Prices, discounts, promotional offers, product availability, and website features may change from time to time.

3. We reserve the right to introduce, modify, or discontinue products, services, promotions, or website features, subject to applicable law.

4. Applicable shipping charges, taxes, and other fees, where relevant, will be displayed during checkout or communicated before the order is finalised, as applicable.

5. If a significant pricing or listing error affects an order, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order. Any refund due will be handled in accordance with applicable law and our published policies.

6. We will not use changes to these Terms to remove consumer rights that cannot lawfully be excluded.

SECTION 5 — PRODUCTS AND PRODUCT DESCRIPTIONS

Shakuntala Boutique offers sarees and other products through its online store. Product availability may vary.

1. Product Images and Colours: We make reasonable efforts to display product photographs, colours, patterns, and details accurately. However, colours may appear different depending on your device, screen settings, lighting, photography, or other technical factors.

2. Product Details: Customers should review the available product description, fabric information, measurements, care instructions, and other relevant details before placing an order.

3. Availability: Products may be available in limited quantities. We reserve the right to update availability or discontinue a product.

4. Product Variations: Minor variations in colour, texture, weave, embroidery, print, or finish may occur, particularly in handcrafted or traditionally woven textiles. Any material differences will be handled in accordance with applicable consumer protection laws and our published policies.

5. Order Acceptance: Adding a product to your cart does not guarantee that it will remain available or that your order has been accepted.

6. Returns and Replacements: Any return, replacement, refund, or cancellation request will be handled according to our published Return, Replacement & Cancellation Policy and applicable law.

7. Legal Compliance: Our sales and e-commerce activities are subject to applicable Indian consumer protection and e-commerce laws, including the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020, as applicable.

SECTION 6 — ORDERS, BILLING AND ACCOUNT INFORMATION

1. When placing an order, you agree to provide accurate, complete, and current information, including your name, contact number, email address, billing details, and delivery address.

2. You are responsible for checking your order details before completing your purchase.

3. Orders are subject to product availability, payment verification where applicable, and acceptance by Shakuntala Boutique.

4. We may contact you using the contact details supplied during checkout if we need to verify an order, clarify delivery information, or communicate a delay or cancellation.

5. We reserve the right to review, refuse, or cancel an order where reasonably necessary, including cases involving suspected fraud, payment issues, incorrect product information, or stock unavailability.

6. If an order is cancelled after payment has been collected, any refund due will be processed according to our published policies and applicable law.

7. We may restrict bulk or reseller orders where reasonably necessary to manage stock or prevent misuse of a promotion.

8. You must promptly correct any errors in your account or contact information that may affect order processing or delivery.

9. We are not responsible for delivery problems caused by materially inaccurate or incomplete information provided by a customer, subject to applicable law.

For details about delivery, returns, replacements, refunds, and cancellations, please review the relevant policies published on our website.

SECTION 7 — OPTIONAL THIRD-PARTY TOOLS

Our website may provide access to third-party applications, widgets, payment services, integrations, or other tools.

1. These tools may be provided by independent third parties and may be governed by their own terms of service and privacy policies.

2. We may not control the availability, operation, security, or functionality of these third-party tools.

3. Your use of any optional third-party tool is subject to the terms and conditions of its provider.

4. You should review the relevant third-party terms and privacy policy before using a tool or submitting information through it.

5. We may add, modify, or discontinue optional tools as necessary.

Nothing in this section excludes any liability that cannot lawfully be excluded.

SECTION 8 — THIRD-PARTY LINKS

Our website may contain links to third-party websites, applications, payment services, delivery providers, or other external resources.

1. Third-party websites are generally operated independently of Shakuntala Boutique.

2. We do not control the content, availability, security practices, or policies of external websites.

3. Visiting an external website or using a third-party service is at your discretion and may be subject to separate terms and conditions.

4. We encourage you to review the privacy policies, terms of service, and other relevant policies of third-party websites before using their services.

5. The presence of a third-party link on our website does not automatically mean that we endorse or guarantee the third party's products or services.

We are not responsible for matters outside our control, except where liability applies under applicable law.

SECTION 9 — CUSTOMER REVIEWS, COMMENTS AND SUBMISSIONS

If you submit a product review, comment, suggestion, photograph, testimonial, or other content to Shakuntala Boutique, the following conditions apply.

1. You must ensure that your submission is lawful, accurate to the best of your knowledge, and does not infringe another person's rights.

2. You must not submit content that is fraudulent, defamatory, abusive, discriminatory, misleading, or otherwise unlawful.

3. You must not submit another person's private information without the necessary permission or legal authority.

4. You retain any rights you may have in your submitted content. By submitting content, you grant Shakuntala Boutique permission to use, reproduce, display, or share it for purposes connected with operating our website, displaying customer feedback, or promoting our products, subject to applicable law and any permissions required.

5. We will not assume that we may use a customer's photograph, testimonial, or other identifiable content for promotional purposes where additional consent is required.

6. We reserve the right to moderate or remove submissions that violate these Terms or applicable law.

7. If you believe content published on our website infringes your rights or contains unlawful material, please contact us with the relevant details.

SECTION 10 — PERSONAL INFORMATION AND PRIVACY

Your submission of personal information through our online store is governed by our Privacy Policy, which explains what information we may collect, how we use it, how it may be shared, and how you can contact us regarding privacy matters.

Depending on how you interact with our website, we may process information such as:

• Name and contact details.

• Billing and delivery addresses.

• Order history and transaction details.

• Information submitted through customer support or contact forms.

• Device, browser, and website usage information.

• Information handled by payment processors and other service providers.

We may use this information to process orders, arrange delivery, respond to enquiries, provide customer support, maintain website security, improve our services, and meet applicable legal obligations.

Marketing communications will be handled in accordance with applicable law and the preferences or consent required for the relevant communication.

For more information, please read our Privacy Policy published on the Shakuntala Boutique website.

SECTION 11 — ERRORS, INACCURACIES AND OMISSIONS

From time to time, our website may contain errors or omissions relating to product descriptions, pricing, discounts, shipping charges, delivery estimates, availability, or other information.

We reserve the right to correct such errors, update information, or cancel or refuse affected orders where reasonably necessary and permitted by law.

If an error materially affects an order that has already been placed, we will take reasonable steps to communicate with the customer and determine an appropriate resolution.

We do not undertake to update every item of information on the website continuously, except where required by applicable law.

SECTION 12 — PROHIBITED USES

You must not use our website or services:

1. For any unlawful, fraudulent, or unauthorised purpose.

2. To violate applicable laws, regulations, or the rights of others.

3. To infringe intellectual property rights, including copyright and trademarks.

4. To upload or distribute malicious code, viruses, or other harmful software.

5. To attempt unauthorised access to our website, accounts, servers, or connected systems.

6. To collect, misuse, or disclose another person's personal information without proper authorisation.

7. To submit false, misleading, fraudulent, abusive, or unlawful information.

8. To interfere with the security, performance, or normal operation of our website.

9. To send spam, phishing messages, or other unauthorised communications through our services.

10. To copy, scrape, reproduce, or commercially exploit our website content without permission, except where permitted by law.

11. To use our website in a manner that may harm Shakuntala Boutique, our customers, or other users.

If we reasonably believe that a user has violated these Terms, we may restrict access or take other appropriate action, subject to applicable law.

SECTION 13 — DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We aim to provide a reliable shopping experience. However, we cannot guarantee that our website will always be available, uninterrupted, secure, or free from technical errors.

1. Our website and its features may occasionally be unavailable because of maintenance, technical problems, third-party service interruptions, or circumstances beyond our reasonable control.

2. We make reasonable efforts to provide accurate product information but cannot guarantee that every screen or device will display colours and images identically.

3. To the extent permitted by applicable law, Shakuntala Boutique will not be liable for losses arising from events beyond our reasonable control, including certain internet disruptions, third-party service failures, or inaccurate information supplied by a customer.

4. Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, or any other liability that cannot lawfully be excluded or limited.

5. Nothing in these Terms restricts statutory consumer rights, remedies for defective or incorrectly supplied products, or other protections available under applicable law.

Where a limitation of liability is legally permitted, it will apply only to the extent allowed by the relevant law.

SECTION 14 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims directly arising from your unlawful use of our website, your material violation of these Terms, or your infringement of another person's rights.

This section does not require you to indemnify Shakuntala Boutique for losses caused by our own unlawful conduct, negligence where liability cannot be excluded, or other circumstances for which such an obligation would be prohibited by law.

SECTION 15 — SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable under applicable law, that provision will be interpreted or limited to the extent necessary to make it enforceable where legally possible.

If it cannot be made enforceable, it will be treated as severable from the remaining provisions.

The remaining provisions will continue to apply to the extent permitted by law.

SECTION 16 — TERMINATION OR SUSPENSION OF ACCESS

You may stop using our website at any time.

We may suspend or restrict access to the website where reasonably necessary, including in cases of suspected fraud, security risks, unlawful activity, or material violations of these Terms.

Where appropriate and legally required, we will provide notice or an opportunity to resolve the issue.

Suspension or termination of website access does not remove any rights, responsibilities, payment obligations, or remedies that arose before termination.

Any outstanding order, refund, complaint, or other matter will be handled in accordance with applicable law and our published policies.

SECTION 17 — ENTIRE AGREEMENT

These Terms of Service, together with the policies published on our website, including our Privacy Policy, Shipping Policy, and Return, Replacement & Cancellation Policy, govern your use of our website and online shopping services.

If a provision in these Terms conflicts with a mandatory consumer protection law, the applicable law will prevail.

If a provision conflicts with a more specific published policy, the relevant provisions should be read together, subject to applicable law.

Our failure to enforce a provision immediately does not automatically mean that we have waived our right to enforce it later.

SECTION 18 — GOVERNING LAW AND JURISDICTION

These Terms will be interpreted in accordance with the laws of India, subject to any mandatory legal protections that apply to the customer.

Any dispute arising from the use of our website or purchase of our products will be handled by the competent courts or dispute-resolution authorities having jurisdiction under applicable law.

Nothing in this section restricts a consumer's right to approach a consumer forum, commission, or other authority where permitted by law.

Customers accessing our website from outside India are responsible for complying with any local laws that apply to their use of the website or purchase of our products.

SECTION 19 — CHANGES TO THESE TERMS

We may revise these Terms from time to time to reflect changes in our business operations, website features, services, or legal obligations.

1. Updated Terms will be published on this page.

2. The “Last Updated” date will be revised when appropriate.

3. Where required by law, we will provide notice of significant changes.

4. You should review this page periodically to remain informed about the current Terms.

Any changes will apply as permitted by applicable law and will not retrospectively remove rights that customers have already acquired under applicable law.

SECTION 20 — CONTACT INFORMATION

If you have questions about these Terms of Service, your order, or any of our website policies, please contact Shakuntala Boutique using the official contact details published on our website.

Business Name: Shakuntala Boutique
Brand Tagline: Grace in Every Drape.
Website: https://shakuntalaboutique.com/
Phone / WhatsApp: +91 79084 52029
Email: [Insert your official customer support email]
Business Address: [Insert your official business or registered address]
Customer Support Hours: [Insert your actual customer support hours]

Please use your order number when contacting us about an existing purchase so that we can identify your order more efficiently.

We aim to respond to customer enquiries and complaints within a reasonable period and handle them in accordance with applicable consumer protection laws.

Shakuntala Boutique — Grace in Every Drape.