Return, Replacement & Cancellation Policy

At Shakuntala Boutique, we value our customers and strive to provide a pleasant and reliable shopping experience. We take care to ensure that every saree meets our quality standards before dispatch. However, if you receive a damaged, defective, or incorrect product, please contact our customer support team for assistance.

This policy explains the conditions and procedures for returns, replacements, cancellations, and refunds for purchases made through our website.

1. Return & Replacement Policy

• Customers must contact us within 7 days of delivery to report a damaged, defective, or incorrect product.

• Products reported after this period may not qualify for a return or replacement, subject to applicable consumer protection laws.

• Products may be eligible for replacement or another appropriate resolution if they arrive damaged, defective, or different from the item ordered.

• Customers must provide the following evidence to help us verify the issue:

  1. An unboxing video showing the parcel-opening process, if available.

  2. Clear photographs of the product and the reported issue.

  3. Photographs of the outer packaging.

  4. A photograph of the shipping label.

• Our customer support team will review the information and communicate the available resolution.

• Please do not send any product back without obtaining return authorization and instructions from our team.

2. Replacement, Store Credit & Refund Options

Depending on the nature of the issue, product availability, and applicable consumer protection requirements, the following resolutions may be available:

Replacement: If an eligible product is damaged, defective, or incorrect, we will assess whether a replacement can be arranged.

Store Credit: Where appropriate and agreed upon, store credit may be offered for eligible purchases. The amount, validity, and terms will be communicated to the customer before issuance.

Refund: Refunds will be handled in accordance with applicable law and the circumstances of the order. Where a refund is approved, it will generally be processed through the original payment method, subject to payment-provider processing times.

Please note that store credit or replacement will not be imposed in place of a refund or other remedy where applicable law requires a different resolution.

3. Return Shipping & Packaging

• Customers must contact our support team before shipping an item back.

• Return shipping arrangements and responsibility for shipping costs will be communicated during the approval process.

• Products must be returned in suitable packaging to prevent damage during transit.

• Where possible, please retain the original packaging, product tags, invoice, and shipping label until the issue is resolved.

• If a product is confirmed to have arrived damaged, defective, or incorrect, return-shipping arrangements will be handled in accordance with applicable law and our customer support instructions.

Return Address: Our team will provide the authorized return address and shipping instructions after reviewing your request. Please do not send parcels to an unconfirmed address.

4. Cancellation Policy

• Customers may request order cancellation before the order is dispatched.

• Cancellation requests are subject to order-processing status and confirmation from our customer support team.

• Once an order has been dispatched, cancellation may no longer be possible. Customers should contact us for guidance if they need assistance.

• For prepaid orders, any approved refund will be processed in accordance with applicable law and the payment method used.

• We will communicate any applicable cancellation charges before processing a cancellation. No charge will be imposed where prohibited by law.

• If Shakuntala Boutique cancels an order, any refund due will be processed in accordance with applicable law.

5. Important Conditions

• Products should be unused and returned with their original tags and packaging wherever reasonably possible.

• Minor variations in colour, texture, weave, embroidery, or print may occur because of photography, screen settings, and the handcrafted nature of certain textiles.

• Such variations will be assessed individually and will not automatically be treated as defects.

• Accessories, jewellery, handbags, and other items shown in product photographs are not included unless explicitly mentioned in the product description.

• Please inspect your parcel after delivery and contact us promptly if you notice any problem.

• Each return or replacement request will be assessed individually. Any limits on repeat claims will be applied only where permitted by applicable law.

6. Non-Returnable Products

For hygiene, customization, or product-condition reasons, certain products may not be eligible for return for reasons such as a change of mind, provided the restriction is clearly communicated before purchase and is permitted by applicable law.

These may include:

• Customized or made-to-order products.

• Sarees that have been altered, stitched, or modified at the customer's request.

• Products that have been used, washed, damaged after delivery, or altered by the customer.

• Products purchased under clearly stated final-sale conditions, where such restrictions are legally permitted.

Important: This section does not exclude remedies available under applicable law for products that arrive defective, damaged, or materially different from their description.

7. Bundle & Combo Purchases

Products purchased as a set, bundle, or combo may need to be returned together where the return relates to the complete bundle.

If only one item in a bundle is damaged, defective, or incorrect, please contact our support team. We will review the issue and explain the available resolution in accordance with applicable law.

8. Processing Time

Once an eligible return has been received and inspected, our team will communicate the outcome of the assessment.

Approved replacements, store credits, or refunds will be processed within a reasonable timeframe. The expected processing time will be communicated to the customer and may depend on product availability, shipping arrangements, and payment-provider processing.

Any statutory deadlines applicable to refunds or other remedies will take precedence over the estimated timelines described here.

9. Customer Support & Communication

For assistance with returns, replacements, cancellations, or order-related concerns, please contact:

Brand: Shakuntala Boutique
Website: https://shakuntalaaboutique.com/
Customer Support Phone / WhatsApp: +91 79084 52029

Please include your order number, registered contact details, a description of the issue, and relevant photographs so that our team can assist you efficiently.

If an official customer support email address is available, it should also be listed here.

10. Return Authorization

Customers should obtain confirmation and return instructions from our customer support team before sending any product back.

Unauthorized returns may be delayed while the order and return request are verified. However, this administrative process does not remove any rights or remedies available to customers under applicable law.

11. Policy Updates

Shakuntala Boutique may update this policy from time to time to reflect changes in our business practices, services, or applicable legal requirements.

Any revised policy will be published on our website. The version applicable to an order will be determined in accordance with applicable law.

12. Governing Law & Dispute Resolution

This policy is subject to the applicable laws of India, including relevant consumer protection and e-commerce requirements.

Any dispute will be handled by the appropriate forum or court having jurisdiction under applicable law. Nothing in this policy is intended to restrict a consumer's statutory rights or access to a legally available remedy.

Thank you for shopping with Shakuntala Boutique.

We appreciate your trust and look forward to helping you discover sarees that celebrate India's rich textile heritage.

Shakuntala Boutique — Grace in Every Drape.