Privacy policy
Privacy Policy – Shakuntala Boutique
At Shakuntala Boutique, accessible through https://shakuntalaaboutique.com/, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse our saree collections, place an order, or communicate with our customer support team.
By accessing or using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain it before processing your personal information for the relevant purpose.
1. Information We Collect
When you visit or shop at Shakuntala Boutique, we may collect the following categories of information, depending on how you interact with our website.
A. Personal Information
When you place an order, create an account, or contact us, we may collect:
Full name.
Email address.
Mobile number.
Billing address.
Shipping and delivery address.
Other information you voluntarily provide when contacting us.
B. Payment Information
When you make a purchase, payment-related information may be processed by our payment service providers.
Depending on the payment method, this may include transaction references, payment status, and other information necessary to complete your transaction.
Sensitive payment details, such as card information, are handled according to the practices and security arrangements of the relevant payment provider. We do not claim to store or process payment information directly unless our actual payment setup requires it.
C. Order and Transaction Information
We may collect and maintain records relating to:
Products purchased.
Order numbers and order history.
Payment and transaction status.
Shipping and delivery information.
Return, replacement, cancellation, and refund requests.
Communications concerning your purchases.
D. Technical and Device Information
When you browse our website, certain technical information may be collected automatically, including:
IP address.
Browser type and version.
Device and operating system information.
Pages visited and interactions with our website.
Referring website information.
Cookie identifiers and similar technical data, where applicable.
E. Customer Communication
If you contact us by email, telephone, WhatsApp, or another available communication channel, we may retain relevant information from those interactions to respond to your queries and provide customer support.
2. How We Use Your Information
Shakuntala Boutique may use the information collected for the following purposes:
Order Processing and Fulfilment
To confirm orders, process payments, prepare products for dispatch, coordinate deliveries, and provide order updates.
Customer Support
To respond to enquiries, resolve complaints, assist with delivery issues, and handle eligible return, replacement, cancellation, and refund requests.
Website Improvement
To understand how visitors use our website, identify technical issues, improve navigation, and enhance the overall shopping experience.
Personalisation
To remember relevant preferences and provide a more convenient browsing experience where such processing is permitted.
Marketing and Promotional Communications
To send information about new saree collections, festive offers, discounts, and other updates where we have the necessary consent or another lawful basis.
You may opt out of promotional communications using the unsubscribe option provided, where available, or by contacting us.
Security and Fraud Prevention
To identify suspicious transactions, prevent unauthorised access, protect customer accounts, and maintain website security.
Legal and Regulatory Compliance
To maintain appropriate business records and comply with applicable tax, accounting, consumer protection, and other legal requirements.
3. Legal Basis for Processing
We process personal information in accordance with applicable Indian data protection and privacy laws.
Depending on the circumstances, processing may be necessary to:
Fulfil an order or provide a service requested by you.
Comply with applicable legal obligations.
Obtain and act upon your consent where required.
Protect the security and integrity of our website and business.
Address legitimate operational needs, subject to applicable legal requirements.
Where processing relies on consent, you may withdraw that consent in accordance with applicable law.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions and improve the browsing experience.
These technologies may be used to:
Maintain shopping cart and session functionality.
Remember relevant website preferences.
Support account login functionality, where available.
Understand website traffic and visitor interactions.
Support analytics and advertising activities, where enabled.
You can manage cookies through your browser settings. Some cookies may also be controlled through a consent mechanism on our website, if available.
Disabling certain cookies may affect shopping cart functionality, account access, or other website features.
5. Sharing of Personal Information
Shakuntala Boutique does not sell customers' personal information as a business practice.
However, we may share relevant information with trusted third parties when necessary to operate our website and fulfil our obligations.
These parties may include:
Payment Service Providers
To process payments, verify transactions, and facilitate refunds where applicable.
Courier and Logistics Partners
To ship orders, provide tracking information, and complete deliveries.
Website and Hosting Providers
To host, maintain, secure, and operate our website.
Analytics and Marketing Providers
Where enabled and legally permitted, these providers may help us understand website performance and manage promotional activities.
Customer Support and Communication Providers
To respond to customer enquiries and communicate order-related information.
Professional Advisers and Regulatory Authorities
Where disclosure is reasonably necessary for legal compliance, accounting, fraud prevention, dispute resolution, or a valid legal requirement.
Third-party providers may process information according to their own privacy policies and contractual obligations. We take reasonable steps to work with service providers that offer appropriate safeguards.
6. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.
Depending on the services and systems used, these measures may include:
Secure website connections using HTTPS.
Access restrictions for administrative systems.
Appropriate password and account security practices.
Security updates and maintenance.
Protective measures implemented by our hosting and payment providers.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
Customers should avoid sharing passwords, OTPs, PINs, or other confidential authentication details with anyone claiming to represent Shakuntala Boutique.
Shakuntala Boutique will not ask you to disclose your OTP, payment PIN, or account password through unsolicited communications.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required or permitted by applicable law.
Retention periods may depend on:
The nature of the information.
The status of your order or customer account.
Customer support and dispute-resolution requirements.
Applicable tax, accounting, and recordkeeping obligations.
Security and fraud-prevention requirements.
When personal information is no longer required, we will take appropriate steps to delete it, anonymise it, or otherwise dispose of it securely, subject to applicable legal obligations.
8. Your Privacy Rights
Subject to applicable law, you may have rights concerning your personal information, including the right to:
Request information about the personal data we process.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where legally permissible.
Withdraw consent where processing is based on consent.
Opt out of promotional communications.
Raise a complaint or seek resolution of a privacy-related concern.
Some information may need to be retained where required by law or necessary to establish, exercise, or defend legal claims.
To submit a privacy-related request, please contact us using the contact details provided in the Contact Us section.
We may need to verify your identity before responding to certain requests to protect your information from unauthorised disclosure.
9. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services, social media platforms, or other external services.
These third parties operate independently and may have their own privacy policies and terms of service.
Shakuntala Boutique does not control the privacy practices of external websites. We encourage you to review their privacy policies before providing personal information to them.
10. International Data Processing
Some third-party service providers used by our website may process or store information outside India.
Where applicable, such processing will be subject to relevant contractual safeguards and the requirements of applicable Indian data protection laws.
The location and handling of personal information may depend on the providers and services integrated with our website.
11. Children's Privacy
Our website and products are intended for general retail customers and are not specifically directed at children.
We do not knowingly collect personal information from children in circumstances where doing so would violate applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action as required by law.
12. Marketing Preferences
We may communicate with you about new collections, festive offers, special promotions, and other relevant updates where permitted by law.
If you no longer wish to receive promotional messages, you may unsubscribe using the option provided in the communication, where available, or contact our customer support team.
Please note that you may still receive essential communications relating to existing orders, payments, deliveries, or customer service requests.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or applicable legal requirements.
Any revised version will be published on this page with an updated revision date where appropriate.
We encourage customers to review this page periodically to stay informed about how their personal information is handled.
14. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about the handling of your personal information, please contact us.
Brand Name: Shakuntala Boutique
Website: https://shakuntalaaboutique.com/
Phone / WhatsApp: +91 79084 52029
Customer Support Email: Please use the official customer support email published on our website.
Business Address: Please refer to the official business address published on our website.
We will review privacy-related enquiries and respond in accordance with applicable legal requirements.
Shakuntala Boutique — Grace in Every Drape.
We value your trust and are committed to handling your personal information responsibly while helping you discover beautiful sarees and traditional Indian fashion.