Shipping policy

At Shakuntala Boutique, we are committed to delivering your favourite sarees safely, securely, and in a timely manner. We strive to provide a smooth and transparent shopping experience, from the moment you place your order until it reaches your doorstep.

This Shipping Policy explains our order processing procedures, shipping coverage, delivery timelines, shipping charges, and other important information regarding deliveries.

1. Order Processing and Dispatch

• Orders placed through our website are generally processed and prepared for dispatch within 24–48 business hours, excluding Sundays and public holidays.

• Processing times may vary depending on product availability, order volume, seasonal demand, and unforeseen circumstances.

• Once your order is confirmed, you will receive an order confirmation through the contact details provided during checkout.

• After dispatch, tracking details will be shared where available so that you can follow your shipment.

• Orders placed during festive sales or promotional periods may require additional processing time.

2. Shipping Coverage

• We aim to deliver orders across India, subject to serviceability at the customer's PIN code.

• Orders are shipped through available courier and logistics partners, depending on the delivery location and service availability.

• International shipping may be considered upon request, subject to destination availability, shipping costs, customs requirements, and applicable laws.

• Customers are encouraged to provide a complete and accurate shipping address, PIN code, and contact number when placing an order.

3. Shipping Charges

• Applicable shipping charges, if any, will be displayed at checkout before the order is confirmed.

• Free shipping offers may be available on selected products, orders, or promotional campaigns, subject to the terms specified on our website.

• International shipping charges, where available, will be communicated before the order is dispatched.

• Any applicable customs duties, import taxes, or clearance charges for international shipments will be communicated where reasonably possible and handled in accordance with the destination country's regulations.

4. Estimated Delivery Timelines

Our estimated delivery timelines are as follows:

• Order Processing: Generally 24–48 business hours.

• Domestic Deliveries: Typically 3–7 business days after dispatch.

• Remote Locations: Deliveries to certain remote or difficult-to-service areas may take longer.

• International Deliveries: If international shipping is available, delivery timelines will depend on the destination, shipping method, and customs clearance.

These timelines are estimates and are not guaranteed delivery dates. Actual delivery times may vary due to courier operations, weather conditions, public holidays, high order volumes, or other circumstances beyond our reasonable control.

We will make reasonable efforts to assist customers when unexpected delivery delays occur.

5. Packaging and Product Safety

At Shakuntala Boutique, we take care to package our sarees appropriately to help protect them during transit.

• Products are packed with suitable protective materials for shipping.

• We aim to ensure that each order is properly prepared before dispatch.

• Packaging and shipping labels will include the information required under applicable regulations.

• Customers are encouraged to inspect their parcels after delivery and contact us promptly if the package appears damaged or the product received is incorrect.

6. Order Tracking

Once your order has been dispatched, tracking information will be shared through the available communication channel, such as email, SMS, or WhatsApp.

You can use the tracking number or shipment link provided to check the status of your delivery.

If you experience difficulties tracking your order, please contact our customer support team with your order number so that we can assist you.

7. Undeliverable Orders

An order may be returned to the sender if delivery cannot be completed because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, or other delivery-related issues.

If your order becomes undeliverable:

• Our team will review the shipment status and contact you where possible.

• Reshipping arrangements will depend on the circumstances and courier availability.

• Any additional shipping charges will be communicated before reshipping and applied only where appropriate and permitted by applicable law.

• If delivery fails due to an issue attributable to Shakuntala Boutique or its delivery arrangements, we will work with you to determine an appropriate resolution.

Please ensure that your address and contact details are accurate when placing your order.

8. Shipping Delays and Lost Shipments

Although we work with available logistics partners to deliver orders promptly, delays may occasionally occur.

If your shipment appears delayed, lost, or stuck in transit, please contact our customer support team. We will make reasonable efforts to coordinate with the relevant courier partner and provide an update.

If a shipment is confirmed lost or cannot be delivered, we will assess the situation and provide an appropriate resolution in accordance with our policies and applicable consumer protection laws.

9. Delivery Confirmation and Damaged Parcels

Customers should check the parcel packaging when it is delivered.

If you receive a visibly damaged package, an incorrect item, or a product that appears to have been damaged during transit, please contact us as soon as possible.

To help us investigate, please provide:

• Your order number.

• Clear photographs of the parcel and product.

• Photographs of the shipping label.

• An unboxing video, if available.

We will review the information and guide you through the next steps under our Return, Replacement & Cancellation Policy.

The absence of an unboxing video will not, by itself, remove any rights or remedies available under applicable law.

10. Taxes and Duties

Product prices, taxes, and other applicable charges will be presented at checkout in accordance with applicable requirements.

For international orders, additional customs duties, import taxes, or clearance charges may apply depending on the destination country's regulations.

Customers should review any applicable charges communicated before confirming an international order.

11. Contact Information

For questions about shipping, order tracking, delivery delays, or other delivery-related concerns, please contact us:

Brand: Shakuntala Boutique
Website: https://shakuntalaaboutique.com/
Customer Support Phone / WhatsApp: +91 79084 52029

Please include your order number and registered contact details when contacting us so that our team can assist you efficiently.

12. Policy Updates

Shakuntala Boutique reserves the right to update this Shipping Policy when necessary to reflect changes in our shipping procedures, logistics arrangements, or applicable legal requirements.

The latest version of this policy will be published on our website.

13. Governing Law

This Shipping Policy is governed by the applicable laws of India, including relevant consumer protection and e-commerce regulations.

Any dispute arising in connection with shipping or delivery will be handled by the appropriate forum or court having jurisdiction under applicable law. Nothing in this policy is intended to limit customers' statutory rights.

Thank you for choosing Shakuntala Boutique!

We appreciate your trust in us and look forward to bringing the beauty of traditional Indian sarees to your doorstep.

Shakuntala Boutique — Grace in Every Drape.